FAQ

Order - FAQ

1.How soon will my order ship?

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Generally, after the customer pays for the order, we ship it out in 24 hours from our US warehouse.

2.What are your shipping options?

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We provide the below shipping method:

Standard domestic orders are shipped via USPS Priority Mail (2-4 days for delivery) with tracking ID.

Standard domestic orders are shipped via UPS Second Day(2-3 days for delivery) with tracking ID.

Orders are shipped via Amazon Logistics US Second Day(2-3 days for delivery) with tracking ID.

Please be aware that only a small number of orders are Amazon US tracks.

3.What is your return policy?

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Standard Return Policy

Return & Exchange Period: Within 30 Calendar Days

You may return items purchased on holarico.com within 30 days of purchase for a full refund of your product purchase price or a replacement product. If the 30-day return window has passed, and your product is still under warranty, contact us for warranty service.

Get More Details, Please click here.

4.What is my warranty?

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Warranty

1. The product damaged during regularly use appear.

2. The product must be used by instructions in the product manual

 

Warranty not apply to:

1. The product is used for profiteering.

2. The product is not operated by instruction manual in the process of use.

3. Appearance damage, including but not limited to scratch, dent and port plastic damage.

4. Consumable parts, such as battery or protective film, which are consumed over time, except for failure caused by material or process defects.

5. Natural consumption, damage, wear and aging. The fault causes are caused by improper use or negligence, such as improper maintenance and storage, accidents (such as fire, immersion, extrusion and falling) or natural disasters (such as lightning, earthquake, typhoon, etc.)

Get More Details, Please click here.

5.What payment methods do you accept?

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We currently accept the following payment methods:

Paypal Express

Credit card

Visa

Mastercard

Please note we are working hard to provide you with more payment options in the near future.

Product-FAQ

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